- Aurora and Revelation cameras: 2 years from the date of shipment from FLI's facility.
- All other FLI cameras: 1 year from the date of shipment from FLI's facility.
- Sensor and shutter: the sensor and shutter manufacturers' warranties are passed through to the end user.
Returns: An RMA (Return Merchandise Authorization) number must be obtained from FLI before any unit is shipped back to the FLI facility. If FLI determines that a return was necessitated solely by a manufacturing defect or an error attributable to FLI (including "Dead on Arrival" (DOA) units or incorrect product configurations), FLI will reimburse necessary return expenses and will cover all costs associated with the repair, replacement, and return of the unit.
Exclusions: This warranty does not cover damage resulting from accident, misuse, unauthorized repair, or "acts of God." FLI remains the sole judge of what constitutes a manufacturing defect versus user-induced damage.
Warranty questions
When does my warranty start?
On the date your product ships from FLI's facility. The start date is not the date it is delivered or installed.
How long is the warranty?
Aurora and Revelation cameras are covered for 2 years. All other FLI cameras are covered for 1 year.
Are the sensor and shutter covered?
The sensor and shutter manufacturers' warranties are passed through to you.
How do I send a camera back under warranty?
Get an RMA (Return Merchandise Authorization) number from FLI before you ship anything. Email sales@flicamera.com with your model and serial number, then follow the return instructions on our Support page.
Who pays for shipping on a warranty return?
If a return is needed only because of a manufacturing defect or an error on our side, such as a dead-on-arrival unit or the wrong configuration, FLI reimburses the necessary return expenses and covers the repair or replacement and the return of the unit.
What isn't covered?
Damage from accident, misuse, unauthorized repair or acts of God. FLI decides what counts as a manufacturing defect and what counts as user-induced damage.
Can I borrow a camera while mine is being serviced?
FLI may lend equipment while your camera is being serviced. Loans last 30 days, and longer loans are considered case by case. See Demo & Loaner Cameras.
Questions? Contact our support team.
